As of 6th April 2009 Statutory dispute resolution procedures have been repealed and replaced by other procedures. Employees should be aware of these. More detail can be found at www.acas.org.uk

What is a grievance?

Put simply, a grievance is any work-related problem which employee wants to address and, if possible, resolve.

What is the disciplinary procedure?

1. establish the facts of each case;
2. inform the employee of the problem;
3. hold a meeting with the employee;
4. at that meeting, allow the employee to be accompanied;
5. decide on the appropriate action; and
6. provide the employee with an opportunity to appeal.

What is the grievance procedure?

1. the employee should set out in writing the nature of the grievance;
2. the employer should hold a meeting with the employee;
3. the employer must allow the employee to be accompanied at that meeting by a colleague or trade union representative;
4. the employer must decide on appropriate action; and
5. the employer must allow the employee to take the grievance further if not resolved.