| Statement |
% |
| DWT Legal arranged meetings at a convenient time and place |
96 |
| The team at DWT Legal is approachable and friendly |
100 |
| DWT Legal ensured a good liaison between their different lawyers and departments |
83 |
| The team at DWT legal always responded quickly to my needs |
92 |
| The team at DWT Legal gave me personal attention and understood my needs |
92 |
| DWT Legal paid careful attention to detail |
92 |
| DWT Legal displayed good levels of expertise and knowledge |
100 |
| At all times I felt in control of the process and understood the actions taken |
92 |
| DWT Legal gave me advice that was understandable and relevant |
100 |
| I was always given appropriate information and options when making decisions |
96 |
| At the end of a case I was always given a written report |
91 |
| DWT met or exceeded my expectations |
100 |
| DWT Legal’s charges are transparent and fair |
92 |
| DWT Legal delivered good value for money |
88 |
| I would recommend DWT legal to other people |
100 |
| Average |
93 |
|